AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
2014 ford escape transmission problems8/13/2023 It confirmed it holds a database of service records. So Fair Go tried yet again on their behalf, and this time, at the eleventh hour, Ford began to engage regarding the individuals concerned. He's one of the frustrated customers who says he contacted Ford several times and like others, was told he'd need a lawyer if he wanted to take things any further. It talked again about servicing requirements and that customers should talk to them directly. We got back to them explaining this, and were sent a second statement that again failed to address the customers' specific complaints. The statement failed to answer the specific questions sent about the four customers. Ford chose to send a statement rather than front up on camera. It didn't get any easier when Fair Go took up their battles. Several were told if they wanted to take things further they should get the help of a lawyer. The excuses included their cars being "out of warranty", "bought from Turners", "repaired at the wrong place". In fact, they felt they were being fobbed off with a variety of excuses, and felt none the wiser about why their request for compensation was being refused. They say there was no "quickly and effectively" addressing of issues where they were concerned. However, the recent complainants felt it wasn't that simple. Ford says it was because of additional servicing information from the original couple that it changed its decision and provided them with financial assistance. Namely a full transmission service including a change of transmission oil and filter every 60,000km or three years. The key factor was that servicing occurred at the required schedule. It should be noted that after the original story Ford sent an email to Fair Go to say it would commit to "quickly and effectively addressing issues" even if the vehicle was outside it's warranty or had been serviced outside of the Ford network. Their transmission failures occurred between 149,000km and just 63,000km.Īccording to mechanics we spoke to, transmission systems are expected to last at least 200,000km or longer if adequately serviced. They all believed their cars had been serviced according to Ford’s recommendations, and they couldn't understand why they didn't receive compensation.
0 Comments
Read More
Leave a Reply. |